-
Customer Story – Utilities
This leading travel marketplace connects millions of guests with places to stay in nearly every country worldwide. The company operates a complex contact center ecosystem with more than 25,000 agents spread across the globe. Some of them internal, many provided by BPO partners. These agents support customers using standardized Chromebooks and a mix of on-prem…
-
Expanding Real-Time Visibility and Automation for Genesys Cloud
With DXP Release 20, Nectar continues to advance the mission of delivering full observability across the modern enterprise’s communications infrastructure. This release focuses heavily on Genesys Cloud, giving customers and partners new capabilities to monitor operations, detect issues faster, and drive measurable improvements in both performance and customer experience. R20 deepens DXP’s integration with Genesys…
-
Why Moving to the Cloud Isn’t Always Sunny: Challenges in Migrating
Moving your contact center with cloud technologies promises scalability, flexibility, and cutting-edge features but the journey isn’t always straightforward. Many enterprises underestimate the complexity of migrating mission-critical communications from legacy systems to the cloud. It’s not just about choosing the right provider, it’s about maintaining control, ensuring performance, and delivering consistent customer experiences every step…
-
The Next Evolution in Contact Center Observability
At Nectar, we’re committed to helping organizations gain full observability and control of their communications ecosystem. Our latest release of Nectar DXP (R19) continues this mission by bringing new depth to Genesys Cloud monitoring, automation across platforms like Zoom and Teams, and advanced business intelligence that prepare enterprises for the future of customer experience. Genesys…
-
Enhancing Zoom Functionality Through Advanced Call Observability
It’s easy to think of Zoom as “just” a meetings platform. But for many enterprises and service providers, Zoom is much more than that. It’s a full communications ecosystem that includes meetings, phone, chat, rooms, and more. It has become a cornerstone for many organizations’ communications, but recent studies and user feedback reveal that its…
