News and Insights
Freshly baked industry news for your reading pleasure.
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The Importance of Being “Business Ready”: Delivering Exceptional Communication Experiences
From our standpoint, Every Conversation Matters… no matter where or when that conversation originates and ends. Customers expect seamless communication and efficient service, and businesses must be “business ready” every day. For contact centers, this…
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Weathering the Storm: Ensuring Business Continuity for Contact Centers During Natural Disasters
Hurricane season brings more than just storm clouds. It also brings uncertainty, fear, and immense challenges for many businesses, especially those with customer-facing operations like contact centers. The human impact of these events is undeniable:…
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Enhancing Chatbot Performance with AI-Based Automation Testing and Monitoring
by: Hes Yavari, VP Contact Center & CX Practice Chatbots have become an integral part of customer service in contact centers. With advancements in artificial intelligence (AI) and natural language processing (NLP), they offer quick responses,…
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Nectar Named Best Service Management Platform by UC Today!
For the second year in a row, Nectar has received top honors in the UC Today UC Awards for 2024. Jericho, New York – July 25th, 2024 – Nectar Services Corp. (“Nectar”) grabs top honors in…
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Video Conferencing Trends for Enterprises in 2024
By: Mark Reith and Jamie Ryan Since 2020, video communication has seen a monumental shift from an on-premises luxury to an essential cloud-based service. Since then, companies have embraced the future of hybrid work. However, as more employees…
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Assuring a Successful Cloud Migration: 5 Steps
By: Hes Yavari, VP Contact Center & CX Practice Cloud migration is a strategic move that many companies undertake to enhance their technological agility and improve customer communications. However, the transition from traditional Contact Center platforms…
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Nectar Solutions Now Available on Genesys AppFoundry
Nectar DXP and CX Assurance seamlessly integrate with Genesys Cloud enhancing customer & agent engagement and streamlining operations. Jericho, New York – May 9, 2024 – Nectar Services Corp. (“Nectar”) today announced its Digital Experience Platform…
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Customer Story – Financial Services
A global payments technology company operating in over 210 countries and territories, this organization connects individuals, businesses, and governments through secure, innovative financial services. Focused on creating a trusted digital economy, the company prioritizes technology…
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How Nectar and Swampfox solved callback issues for large telecom company
Why Callbacks? Callbacks are a crucial component of effective customer service, and their significance cannot be overstated. When considering the question, “Why Callbacks?” one must think of a “callback” as part of the promise of…
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Customer Story – JetBlue
JetBlue Airways is one of North America’s leading low-cost airlines, known for customer-first innovation—from offering free in-flight entertainment to creating a more spacious flying experience. With operations across 100+ domestic and international destinations, JetBlue manages…