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Nectar Introduces AI Assistant That Turns Observability Data into Operational Intelligence
Built on the industry’s most API complete observability platform, the assistant delivers conversational analytics, anomaly detection, and remediation guidance without additional tools or integrations The original press release can be found here. Jericho, N.Y. — March 9, 2026 — Nectar Services Corp., a leader in unified communications and contact center observability, today announced its native
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Nectar Announces MCP Integration, Advancing Enterprise Communications Observability
Early Alpha Release Introduces Open-Standard AI Interoperability for UC and Contact Center Environments The original press release can be found here. Jericho, N.Y. — March 4, 2026 — Nectar Services Corp., a leader in unified communications and contact center observability, today announced support for the Model Context Protocol (MCP is Anthropic’s open standard for connecting
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Boosting Webex Calling Visibility and Multi‑Platform Experience
Nectar’s Release 21 marks a major step forward for organizations running Cisco Webex Calling. As Webex environments grow more distributed and more business-critical, visibility gaps and operational complexity can quietly erode performance and user experience. This release delivers powerful new capabilities purpose-built to enrich Webex Calling data, eliminate blind spots, and connect every leg of
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Advancing Collaboration Performance Together: Insights from Our Recent Financial Industry Peer Roundtable
Earlier this week, we hosted another Financial Industry Peer Roundtable, a continued conversation with IT and CX leaders navigating the realities of multi-vendor communications, AI adoption, and rising security expectations. Like our first session, the group shared challenges, honest lessons learned, and how financial institutions are preparing their environments to be more efficient with AI.
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7 Signs You Need Better Observability
Most organizations don’t wake up one morning and decide they need better observability. They arrive there after weeks of frustrated users, finger-pointing vendors, late-night troubleshooting calls, and uncomfortable conversations about SLAs that weren’t met. Observability gaps don’t always announce themselves loudly—but the warning signs are almost always there. If any of the following sound familiar,
