With DXP Release 20, Nectar continues to advance the mission of delivering full observability across the modern enterprise’s communications infrastructure. This release focuses heavily on Genesys Cloud, giving customers and partners new capabilities to monitor operations, detect issues faster, and drive measurable improvements in both performance and customer experience. R20 deepens DXP’s integration with Genesys…

At Nectar, we’re committed to helping organizations gain full observability and control of their communications ecosystem. Our latest release of Nectar DXP (R19) continues this mission by bringing new depth to Genesys Cloud monitoring, automation across platforms like Zoom and Teams, and advanced business intelligence that prepare enterprises for the future of customer experience. Genesys…