Enhancing Zoom Functionality Through Advanced Call Observability
It’s easy to think of Zoom as “just” a meetings platform. But for many enterprises and service provi…
AI-Driven Communications Management. Smarter, Faster, Simpler.
Harness the power of AI to detect anomalies, optimize call quality, and streamline customer journeys.
Achieve Your Communication Objectives
Reliability
Build confidence and trust.
Control
Maintain visibility and enable action.
Innovation
Enable evolution and transformation.
Simplified Management
Multi-Vendor Global Contact Center and Unified Comms Single Management view
Smarter Resolutions
Geospatial Platform, Media, Network & Endpoint Device Analysis & Diagnostics
Actionable Intelligence
More Complete Real-Time Data To Optimize Performance and Act Upon
Robust Compliance
Secure Communications and Adherence to Regulatory Requirements
Improved Efficiency
Auto-discovery of License and Device Asset Utilization and Management
Improved Experiences
Journey Simulation, Capacity and Failover Testing, and Brand Protecting Automation
Nectar Experience Platform
A vendor-agnostic observability and management platform built for modern enterprise communications ecosystems.
De-Risk your Cloud Migration
Avoid the costly pitfalls of rushed or incomplete cloud transitions. Nectar helps you plan smarter, test thoroughly, and optimize continuously, so you can migrate without surprises.
- Test IVRs, agents, and infrastructure before, during, and after
- Avoid migrating unnecessary or inactive resources
- Pinpoint failures by continuously monitoring calls from the carrier to the agent
- Validate readiness of bots and virtual agents
Guarantee Great Customer Engagement Journeys
Customers expect seamless communications experiences with your brand. Every live agent, chatbot or IVR interaction should perform flawlessly, every time.
Nectar’s AI models empower businesses to go live faster with more confidence whilst improving brand experiences.
Reduce agent churn.
Boost customer loyalty.
Protect your brand.
Total Communications Observability
We meet your environment where it is by providing seamless monitoring, testing, and diagnostics across diverse technology stacks.
Below are our most popular integrations.
UCaaS
Contact Center
The Real Cost of Poor Call Quality
Most people think of phone calls as background noise – the least remarkable part of modern bus…
Cloud
Customer Contact Week 2025 Recap: Insights from the Expo Floor
We wrapped up our first experience at Customer Contact Week Las Vegas, and it couldn’t have been a b…