AI-Driven Communications Management. Smarter, Faster, Simpler.

Harness the power of AI to detect anomalies, optimize call quality, and streamline customer journeys.

Achieve Your Communication Objectives

Reliability

Control

Innovation

Simplified Management

Multi-Vendor Global Contact Center and Unified Comms Single Management view

Smarter Resolutions

Geospatial Platform, Media, Network & Endpoint Device Analysis & Diagnostics

Actionable Intelligence

More Complete Real-Time Data To Optimize Performance and Act Upon

Robust Compliance

Secure Communications and Adherence to Regulatory Requirements

Improved Efficiency

Auto-discovery of License and Device Asset Utilization and Management

Improved Experiences

Journey Simulation, Capacity and Failover Testing, and Brand Protecting Automation

Nectar Experience Platform

A vendor-agnostic observability and management platform built for modern enterprise communications ecosystems.

De-Risk your Cloud Migration

Avoid the costly pitfalls of rushed or incomplete cloud transitions. Nectar helps you plan smarter, test thoroughly, and optimize continuously, so you can migrate without surprises.

  • Test IVRs, agents, and infrastructure before, during, and after
  • Avoid migrating unnecessary or inactive resources
  • Pinpoint failures by continuously monitoring calls from the carrier to the agent
  • Validate readiness of bots and virtual agents

Guarantee Great Customer Engagement Journeys

Customers expect seamless communications experiences with your brand. Every live agent, chatbot or IVR interaction should perform flawlessly, every time.

Nectar’s AI models empower businesses to go live faster with more confidence whilst improving brand experiences.

Reduce agent churn.

Boost customer loyalty.

Protect your brand.

Total Communications Observability

We meet your environment where it is by providing seamless monitoring, testing, and diagnostics across diverse technology stacks.
Below are our most popular integrations.

Enhancing Zoom Functionality Through Advanced Call Observability

Enhancing Zoom Functionality Through Advanced Call Observability

It’s easy to think of Zoom as “just” a meetings platform. But for many enterprises and service provi…

The Real Cost of Poor Call Quality

The Real Cost of Poor Call Quality

Most people think of phone calls as background noise – the least remarkable part of modern bus…

Customer Contact Week 2025 Recap: Insights from the Expo Floor

Customer Contact Week 2025 Recap: Insights from the Expo Floor

We wrapped up our first experience at Customer Contact Week Las Vegas, and it couldn’t have been a b…