ConvergeOne upgrades NOCs and clients to cloud based Nectar DXP

JERICHO, NY – May 31, 2023 – Nectar Services Corp., the leader in delivering actionable insights for the voice, video, collaboration and contact center markets today announced an enhanced partnership with ConvergeOne, their largest Managed Service Provider (MSP). Currently, ConvergeOne offers Nectar’s on-prem monitoring tools that work alongside their own OnGuard™ network and application health monitoring services. ConvergeOne is moving joint customers to Nectar’s cloud version, Nectar DXP, and providing their NOCs in US and India with a comprehensive and interactive dashboard that provides insights from multiple platforms.

 

“Nectar DXP aligns perfectly with ConvergeOne’s portfolio and offerings. This update will provide expanded voice & video cloud support for whatever platform an end-customer may be using – Avaya, Cisco, Microsoft Teams, Zoom, Genesys, Jabra, and more.”  Jamie Ryan – SVP Strategic Partners, Nectar Services Corp.

 

 

ConvergeOne has been a trusted partner for over 10 years. Nectar has been investing heavily in what is offered to their MSPs and ultimately their customers. This latest set of enhancements provides more visibility for ConvergeOne and their mutual clients. This includes the ability to:

 

• Further power and strengthen ConvergeOne’s OnGuard portfolio – Nectar provides enhanced reporting and support for on-prem or cloud voice, video, collaboration & contact center platforms.
• Provide a new, updated UI to mutual clients and the C1 NOC engineers taking advantage of the visibility of all platforms in one single pane of glass.
• Allow current on-prem customers to easily scale to the cloud in the future when ready.
• Manage how alarms and tickets flow through ConvergeOne’s ticketing system and CRM. Nectar’s open API capabilities in DXP allow for an easy solution.

 

“Our Nectar partnership is powerful and focused on providing world-class managed services offerings to our clients. Nectar’s DXP cloud enhancements complement and bolster our C1 OnGuard solution and increase visibility for our NOC. Nectar is a great partner.” Stacy Herrera – Senior Director – Tools, Automation & Analytics, ConvergeOne

 

To learn more about Nectar DXP, visit: https://www.nectarcorp.com/products/ and for details on ConvergeOne’s managed services visit: https://www.convergeone.com/services/managed-services

 

About Nectar Services Corp.

Nectar is a global market leader in delivering actionable digital experience insights for the cloud collaboration and contact center markets. Nectar’s software enables enterprises to collect, correlate and surface their most important customer, agent and user experience data to increase operational efficiency, reduce costs, optimize the customer experience and improve brand strength. Nectar’s best-in-class solutions support many voice and video technology vendors, including the industry’s most strategic and popular platforms from Microsoft, Cisco, Genesys, Zoom and Avaya and others. Nectar currently supports millions of enterprise endpoints across thousands of organizations around the world —including many Fortune 500 customers across global banking, insurance, healthcare and professional services industries. Learn more at www.nectarcorp.com and LinkedIn.

About ConvergeOne

ConvergeOne helps you modernize and reinvent IT, enabling your businesses to adapt at pace in t his rapidly changing world. Whether you’re looking to reimagine customer interactions, enable the future of work or build a cyber-resilient enterprise, our team of experts is committed to understanding your desired business outcome and fast forwarding your journey to get there. ConvergeOne differentiates and reimagines the future through proven, progressive and purposeful solutions that enable digital modernization, collaboration and the value of cloud services. Recognized as an IT services market leader, we are purpose-built to play a critical role in building a better future for our team, our customers and our communities. Learn more at www.convergeone.com and LinkedIn