Jabra’s advanced headsets are now monitored, measured, and managed in real time when paired with Nectar’s breakthrough Digital Experience Platform

JERICHO, N.Y. March 22, 2023 — Nectar Services Corp., a global market leader in delivering actionable digital experience insights for the cloud collaboration and contact center markets, and Jabra, a world leading brand in audio, video, and collaboration solutions, today announced a development partnership and solution that integrates telemetry from the latest, advanced Jabra headsets into Nectar’s Digital Experience Platform (DXP).

Together, the companies deliver an unprecedented, experience making communication consistently more pleasant.

Nectar and Jabra provide the visibility needed to fully understand every user’s experience ear-to-ear and troubleshoot performance issues as they arise.

“Workplace communications have changed dramatically in the last few years,” said Joseph Fuccillo, CTO at Nectar. “The ability to work from anywhere is a great benefit but it has also introduced new challenges in ensuring that user and customer experience remains high. This partnership between Nectar and Jabra, helps tackle them by incorporating data from Jabra’s most advanced headsets into our platform.”

Nectar DXP monitors premise and cloud Unified Communication (UC) and Contact Center (CC) platforms (Avaya, Teams, Zoom, Genesys, etc.), providing insight into user experience including call quality, endpoint health and network performance. It tests remote worker voice and video performance, including device health, local ISP, and network analysis for the last mile. This new Nectar for Jabra integration extends user experience monitoring all the way down to the last 3 feet.

Jabra metrics are presented in Nectar’s easy to use dashboard, along with details from the call itself (Avaya, Teams, Zoom etc.), allowing managed service help desk technicians or enterprise IT teams responsible for assuring quality of service to see exactly what is going on and solve issues fast. Data from all platforms (and Jabra headsets), is then compiled into a user’s personal ‘Jabra score’ of call quality, and enriched by Nectar’s proprietary User Health Index, which summarizes their overall experience.

Nectar and Jabra’s innovation improves the visibility of the conversation experience by enabling troubleshooting continually. IT support and contact center supervisors can be instantly alerted to issues like high levels of ambient noise, excessive crosstalk and silence, and network and headset issues, for example, a misplaced microphone that impacts call quality, for those in the office, and those working from home.

“Nectar and Jabra make an excellent team, improving the visibility of the conversation experience by enabling troubleshooting as issues arise,” said Vern Fernandez, Senior Manager – Strategic Business ad Alliance Development – Contact Center, Jabra. “This powerful integration brings next-level conversation insights to the table, feeding directly into the Nectar monitoring dashboards to simplify and speed up troubleshooting. We look forward to demonstrating this at Enterprise Connect next week.”

Both Nectar and Jabra will be exhibiting at Enterprise Connect in Orlando Florida, and will be demonstrating this joint solution. Nectar is in booth 736 and Jabra is in booth 912. Click here to schedule a meeting.

About Nectar

Nectar is a global market leader in delivering actionable digital experience insights for the cloud collaboration and contact center markets. Nectar’s software enables enterprises to collect, correlate and surface their most important customer, agent and user experience data to increase operational efficiency, reduce costs, optimize the customer experience and improve brand strength. Nectar’s best-in-class solutions support many voice and video technology vendors, including the industry’s most strategic and popular platforms from Avaya, Cisco, Five9, Genesys, Microsoft and Zoom. Nectar currently supports millions of enterprise endpoints across thousands of organizations around the world —including many Fortune 500 customers across global banking, insurance, healthcare and professional services industries. Learn more at www.nectarcorp.com and LinkedIn

About Jabra

Jabra is a world leading brand in audio, video, and collaboration solutions – engineered to empower consumers and businesses. Part of the GN Group, they are committed to letting people hear more, do more, and be more than they ever thought possible. Jabra engineering excellence leads the way, building on 150 years of pioneering work within GN. This allows Jabra to create integrated tools for contact centers, offices, and collaboration that help professionals work more productively from anywhere; and true wireless headphones and earbuds that let consumers better enjoy calls, music, and media.  Learn more at www.jabra.com and LinkedIn.