Nectar for
Cisco
Total Visibility to Deliver Exceptional Customer & User Experiences from the Contact Center to the Conference Room
Powerful, easy-to-use monitoring diagnostics and reporting platform for managing Cisco collaboration, telephony and contact center environments.
Our deep Cisco expertise has been applied to a suite of powerful tools designed for the most rigorous Cisco voice, video and contact center environments in the world.
Nectar’s solutions for Cisco are built for best-in-class operations of Cisco’s evolving product and services offers for Contact Center and Enterprise Collaboration. Designed for Managed Service Providers, Business Process Outsourcers and large Enterprises alike, Nectar’s unique approach provides significant advantages over the general Network Monitoring tools often found in Cisco environments.
With a variety of services and products specifically built for key Cisco workloads, Nectar is ready to help you deliver great customer and user experiences.
Flexibility
Nectar optimizes the platform, network, and endpoint domains of the Cisco UC deployment and provides flexibility in how you incorporate Nectar into your Cisco environment.
Scalability
Nectar can grow with your enterprise, offering integrated monitoring, diagnostics, and reporting for small, medium and large enterprise environments all the way up to very large global deployments.
Cross-Platform
Nectar’s ability to provide monitoring, diagnostics, and reporting via a single tool – across multiple domains and UCC platforms – enables support for co-mingled Cisco, Avaya, and Microsoft environments.
Geospatial Dashboards
Visualize call volume and user experience metrics with dynamic, map-based dashboards for corporate locations and remote users.
Session Summary Analytics
Detailed and customizable session summary screens display call health and key user experience metrics.
Session Detail Analytics
Deep dive into specific calls and meetings with powerful visualizations.
User Health Dashboards
Easily search end-users and identify the locations, client version, network types and modalities.
Insights & Alerting
Individual session analytics are supplemented with automated insight that surface the most likely issues impacting user experience.
Advanced SIP Diagnostics
Optional real-time SIP session media analysis provides independent scoring of call quality statistics.
