Nectar for
Genesys
Assure Customer and Employee Digital Experiences, End-to-End at Scale, for Genesys Cloud CX
Tools for Auto Discovery, Auto Migration, Testing & Monitoring from the Call Flow to the Agent
Our goal is to help you maintain and then enhance both customer and agent experiences throughout the migration process and beyond.
At Nectar Services Corp., we specialize in quickly migrating organizations like yours to Genesys Cloud. Our comprehensive tools include auto call flow discovery, functional regression testing, performance testing, and continuous monitoring ensuring a seamless transition.
Automated Discovery & QA
Automatically generate IVR documentation and test scripts, speeding up CX improvements, reducing issues, and enhancing testing accuracy and efficiency.
Migration Assurance
Assure customer and agent experience, speed up timelines, reduce risks during your cloud migration, and be the first to know about issues that may impact customers.
Continuous Monitoring
Gain real-time visibility into your CX across every channel. Continuously monitor interactions replicating agent and customer behaviors and providing instant insights.
Performance Testing
Ensure great CX even under stress. We customize customer interactions to test various conditions such as traffic spikes, sustained volumes and controlled traffic.
Faster Troubleshooting
Better agent support reduces churn. From IVR and application testing to automated agent health monitoring, we help you solve problems quickly.
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End-to-End Visibility
Monitoring and visibility across multiple platforms, by consolidating vendor tools for comprehensive contact center assurance and providing proactive, real-time insights.
Automated CX Testing
Transform your functional and regression testing from a tedious, inconsistent task to an automated, proactive operation from the IVR all the way to the agent.
Agent Health Index
Nectar leverages a variety of sources, from synthetic testing to browser-based WebRTC statistics to collect and correlate critical health factors to determine a proprietary score used to calculate a dynamic Agent Health Index.
Genesys Cloud Diagnostics
Easily detect the Genesys Engage components involved in handling an individual voice sessions through event correlation of SIP protocol messages and Genesys proprietary Genesys T-lib events.
Remote Agent Health
From synthetic network testing of voice and application traffic to automated inbound testing from carrier trunks all the way down to advance agent emulation, Nectar delivers unmatched visibility for remote agent support.
Insights & Alerting
Individual session analytics are supplemented with automated insight that surface the most likely issues impacting user experience.
Hybrid, Multi-Vendor Support
