Nectar for
Zoom

Intuitive Drilldown Dashboards and User-Level Experience Analytics

Empower your operations teams with enterprise-grade visibility and experience insights.

Get the Solution Brief

Nectar for Zoom delivers the enterprise grade analytics your operations teams need to support great user experiences for remote collaboration on Zoom.

Designed for enterprise IT operations teams that can no longer rely on the basic, built-in reporting and static dashboards provided by Zoom, Nectar delivers the enterprise-grade analytics your operations teams need to support great user experiences for remote collaboration on Zoom. 

Digital Experience Analytics for Enterprise Collaboration & Telephony Operations

Visualize User Experience

Quickly identify platform, location, and traffic related experience factors with dynamic, drill-down dashboards.

Identify Root Cause

Automated insights surface the most likely causes of user experience issues and threshold-based analytics spotlight out of range telemetry.

Enable Proactive Operations

Customized user and location-based alerting enable proactive operations and a full-featured API enables integration with IT Service Management platforms.

The Nectar Difference

Nectar for Zoom is built on Nectar DX which delivers real-time experience data from the Zoom API that is correlated and enriched with actionable insights and threshold-based alerts. The enhanced telemetry and alerts are presented on Nectar’s intuitive dashboards, received as alerts, or consumed via Nectar’s own API for integrations with ITSM platforms and other enterprise operations tools.  

Geospatial Dashboards

Visualize call volume and user experience metrics with dynamic, map-based dashboards for corporate locations and remote users.

Session Summary Analytics

Detailed and customizable session summary screens display call health and key user experience metrics.

Session Detail Analytics

Deep dive into specific calls and meetings with powerful visualizations.

User Health Dashboards

Easily search end-users and identify the locations, client version, network types and modalities.

Insights & Alerting

Individual session analytics are supplemented with automated insight that surface the most likely issues impacting user experience.

Timebound Quality Analysis

Dive deep into advanced troubleshooting with detailed graphs showing minute-by-minute packet loss, jitter, latency and bit rate for each inbound and outbound stream.