See Everything. Miss Nothing.
Built for Hybrid, Cloud, and On-Prem Ecosystems. Whether you’re operating in a hybrid model, managing multiple CCaaS/UCaaS vendors, or running legacy on-prem equipment – Nectar adapts to your stack.
Fragmented Visibility Slows Things Down While Costs Go Up
Modern enterprise communications ecosystems are rarely built on a single platform. From Microsoft Teams or Zoom, Genesys, Cisco. Visibility is fragmented, and troubleshooting is slow. We don’t like to glorify the problem but here’s just a few of them we think about.
Inconsistent Metrics Across Tools
Each vendor has its own way of measuring performance. This inconsistency makes it nearly impossible to get a cohesive view or compare apples to apples across platforms, delaying issue resolution and complicating reporting.
Delayed Issue Detection
When systems aren’t talking to each other, hours can be wasted on chasing symptoms instead of solving problems. Without unified observability, it can lead to extended downtime, frustrated users, and costly business disruptions.
Siloed Teams with Partial Data
UC, network, and contact center teams often operate in silos, each relying on their own monitoring tools and data sets. This leads to finger-pointing and inefficiency, with no single source of truth to align teams around reality.
Lack of End-User Context
Traditional monitoring tools focus on infrastructure health, not user experience. Without visibility into the agent or customer’s environment teams miss the full story, and problems persist undiagnosed.
Multiple Stakeholder Benefits
Built For Experts By Experts
More than half (52%) of workers use six or more business apps to communicate each week, with nearly 1 in 5 reporting that they use 11 or more*. Nectar’s Experience Platform is designed to stitch together a complete view of communications across networks, technologies and devices so you can manage this complicated environment.
Consolidate down to one app that provides a cockpit of information about how customers are connecting with your business and your staff, globally. Manage and optimize the quality of experience across all of your Unified Communications (UC) and Contact Center environments. Unify performance data from multiple platforms including Cisco, Five9, Genesys, Microsoft Teams and Zoom.
*2023 RingCentral’s Communications @ Work Index
IT Operations
Proactively resolve service quality issues before they impact users. Geo-based alerting, combined with root-cause correlation across platforms, devices, and networks, means you’re not chasing symptoms—you’re solving the real problem.
Business Leaders
Gain high-level visibility into UC and contact center health. Track user experience across departments, locations, or regions, and benchmark operational performance in real time.
Support Teams
Accelerate resolution with context-rich diagnostics. Support staff can isolate and address individual user or device-level issues – without escalating or guessing.
Service Providers
Deliver proactive, differentiated support at scale with multi-tenant dashboards and SLA-aware alerting. Manage client environments in real time, resolve issues faster, and prove value with custom-branded reports and performance insights tailored to each customer.
Key Platform Features
Designed for multi-vendor, multi-modal communications environments.
Global Platform Dashboard
Visualize platform, network, and endpoint health geographically with dynamic, interactive maps.
Session Detail Diagnostics
Deep dive into specific calls, locations, devices and users with powerful visualizations.
Call Quality Analysis
Detailed and customizable session summary screens display call health and key user experience metrics.
User Health Dashboards
Easily search end-users and identify the locations, client version, network types and modalities.
Insights & Alerting
Individual session analytics plus automated insight that surface the most likely issues impacting user experience.
Custom Health Dashboards
Build the dashboards you want to see with simple drag and drop components based on automated inventory of your environment.
Top Tier Bank Powers Cloud Migration Strategy By Reducing Nine Systems to One
Sample Use Cases
Business Ready
Ensure the business communication stack is resilient, reliable and always on.
Cloud Migration
Migrate to the Cloud with confidence and retain visibility of your communications.
Hybrid and Remote Workers
Solve home device and networks across hybrid cloud environments.
IVR Testing
Build trust into providing new services and offer customers better engagement.
Better Conference Rooms
Boost meeting reliability proactively and realize a better return on investment.
Assure Customer Experiences
Address the gaps in journey, connection and quality to improve experiences.
Let’s Get a Bit Techy
Vendor-Agnostic, Full-Stack Observability
Nectar bridges the visibility gap by stitching together session-level data across disparate systems—providing a single pane of glass for voice, video, and digital interactions.
- End-to-end call/session trace: Carrier → SBC → Cloud → Agent
- Real-time voice/video quality (MOS, jitter, RTT, packet loss)
- Agent endpoint monitoring (CPU, browser, headset, ISP)
- SIP trunk and TFN testing across carriers
- Proactive alerting + AI-driven anomaly detection.
