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Nectar DXP Release 25: Insights Everywhere
Nectar DXP Release 25 isn’t handing you more data. It’s handing you the answer. When calls fail, the problem is rarely a lack of information. For years, Nectar has gathered correlated data… Read Article
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The New Job of IT: Supporting Humans and AI Side by Side
Hybrid used to mean working from both the office and home. Now it means human and AI, working the same queue, the… Read Article
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Genesys Xperience 2026: What We Heard About Customer Journey and Agent Health
We’re back from Genesys Xperience 2026, where Joe, Shane, Jamie, and Mark spent three days talking with CX leaders and Genesys Cloud… Read Article
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Nectar DXP Release 24: MCP Server Availability, Deeper SBC Visibility, and CX Assurance Integration
We’re excited to announce release 24, the latest evolution of our AI-driven observability platform. Here’s what’s new: MCP Server for AI Integration… Read Article
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End-to-End Observability Reduces Migration Risk for Leading U.S. Bank
A national bank with more than 1,000 branches and back-office locations, migrating its on-premises Cisco Unified Communications Manager (CUCM) environment to Cisco… Read Article
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Customer Contact Week 2026 Recap: The Remote Agent Is Front and Center
We’re back from Customer Contact Week Las Vegas, and this year’s conversations hit differently. Joe Fuccillo, Mark Reith, and Tony Mastromatteo spent… Read Article
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Nectar Introduces New Operational Intelligence Capabilities for Genesys Cloud
Latest release combines customer experience visibility with deeper operational and platform intelligence for modern contact centers Read Article
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Advancing Security and Operational Intelligence
We’re excited to announce Release 22, the latest evolution of our AI-driven observability platform. This new update delivers powerful new innovations across… Read Article
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A Global Healthcare Enterprise Gains Control by Unifying Their Complex Communications
When large healthcare organizations merged, their unified communications and contact center infrastructure became a tangled web of platforms, protocols, and vendors. With… Read Article
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Enterprise Connect 2026 Recap: AI Is Everywhere
In its official recap, Enterprise Connect emphasized that the real challenge isn’t AI itself, but the people and processes required to make… Read Article