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7 Signs You Need Better Observability
Most organizations don’t wake up one morning and decide they need better observability. They arrive there after weeks of frustrated users, finger-pointing vendors, late-night troubleshooting calls, and uncomfortable conversations about SLAs that weren’t met. Observability gaps don’t always announce themselves loudly—but the warning signs are almost always there. If any of the following sound familiar,
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Bringing the Financial Industry Together: Key Takeaways from Our First Peer Roundtable
This week, we kicked off our 2026 Financial Services Peer Roundtable, hosted by Jamie Ryan, SVP. We brought together collaboration, workplace experience, and IT/Voice leaders from across the financial services industry. The goal was simple: create an open, candid environment where peers could discuss challenges, compare approaches, and together identify the trends shaping the future
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Customer Story – Utilities
A large regulated public utility responsible for power generation and distribution relied on mission-critical communications to serve customers and coordinate operations across multiple facilities. However, they lacked visibility in two essential areas: external customer call traffic during outages and peak-demand events, and internal communications between dams, substations, and control centers when responding to equipment or…
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Expanding Real-Time Visibility and Automation for Genesys Cloud
With DXP Release 20, Nectar continues to advance the mission of delivering full observability across the modern enterprise’s communications infrastructure. This release focuses heavily on Genesys Cloud, giving customers and partners new capabilities to monitor operations, detect issues faster, and drive measurable improvements in both performance and customer experience. R20 deepens DXP’s integration with Genesys
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Why Moving to the Cloud Isn’t Always Sunny: Challenges in Migrating
Moving your contact center with cloud technologies promises scalability, flexibility, and cutting-edge features but the journey isn’t always straightforward. Many enterprises underestimate the complexity of migrating mission-critical communications from legacy systems to the cloud. It’s not just about choosing the right provider, it’s about maintaining control, ensuring performance, and delivering consistent customer experiences every step…
