Category: AI
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Enterprise Connect 2026 Recap: AI Is Everywhere
In its official recap, Enterprise Connect emphasized that the real challenge isn’t AI itself, but the people and processes required to make… Read Article
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Nectar Introduces AI Assistant That Turns Observability Data into Operational Intelligence
Built on the industry’s most API complete observability platform, the assistant delivers conversational analytics, anomaly detection, and remediation guidance without additional tools… Read Article
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Nectar Announces MCP Integration, Advancing Enterprise Communications Observability
Early Alpha Release Introduces Open-Standard AI Interoperability for UC and Contact Center Environments The original press release can be found here. Jericho,… Read Article
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Advancing Collaboration Performance Together: Insights from Our Recent Financial Industry Peer Roundtable
Earlier this week, we hosted another Financial Industry Peer Roundtable, a continued conversation with IT and CX leaders navigating the realities of… Read Article
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7 Signs You Need Better Observability
Most organizations don’t wake up one morning and decide they need better observability. They arrive there after weeks of frustrated users, finger-pointing… Read Article
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Enterprise Connect 2025 Recap: Insights from the Expo Floor
Enterprise Connect 2025 brought together the leading voices in enterprise communications and customer experience for another year of important conversations, insights and… Read Article
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Enhancing Chatbot Performance with AI-Based Automation Testing and Monitoring
by: Hes Yavari, VP Contact Center & CX Practice Chatbots have become an integral part of customer service in contact centers. With advancements… Read Article