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7 Signs You Need Better Observability
Most organizations don’t wake up one morning and decide they need better observability. They arrive there after weeks of frustrated users, finger-pointing vendors, late-night troubleshooting calls, and uncomfortable conversations about SLAs that weren’t met. Observability gaps don’t always announce themselves loudly—but the warning signs are almost always there. If any of the following sound familiar,…
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Enhancing Zoom Functionality Through Advanced Call Observability
It’s easy to think of Zoom as “just” a meetings platform. But for many enterprises and service providers, Zoom is much more than that. It’s a full communications ecosystem that includes meetings, phone, chat, rooms, and more. It has become a cornerstone for many organizations’ communications, but recent studies and user feedback reveal that its…
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The Real Cost of Poor Call Quality
Most people think of phone calls as background noise – the least remarkable part of modern business. But that’s only true if you’re not paying attention. In practice, voice and video communications are the front line. They are the moment when problems get solved, trust gets built, deals get made, and lives get saved. When…
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Beyond Visibility: Achieving Accountability in Cloud Communications
Modern enterprises are embracing cloud-first strategies for voice, video, and contact center platforms. However, with that shift comes a dangerous side effect: a steep decline in visibility and control. It also highlights the risks of cloud communication environments, the inadequacies of traditional monitoring tools, and the need to regain accountability through purpose-built observability solutions. Introduction…
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Enterprise Connect 2025 Recap: Insights from the Expo Floor
Enterprise Connect 2025 brought together the leading voices in enterprise communications and customer experience for another year of important conversations, insights and fun! We found real value from talking with attendees – IT leaders & architects, cloud managers, and CX professionals – about the challenges they’re facing right now. From the first day of the show…
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Nectar Named Best Service Management Platform by UC Today!
For the second year in a row, Nectar has received top honors in the UC Today UC Awards for 2024. Jericho, New York – July 25th, 2024 – Nectar Services Corp. (“Nectar”) grabs top honors in the 2024 UC Awards celebration, winning for Best Service Management Platform for the second year in a row. UC Today, the leading international…
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Video Conferencing Trends for Enterprises in 2024
By: Mark Reith and Jamie Ryan Since 2020, video communication has seen a monumental shift from an on-premises luxury to an essential cloud-based service. Since then, companies have embraced the future of hybrid work. However, as more employees are asked to return to the office, the demand for reliable video conferencing systems has surged, highlighting the need for…
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Navigating Business Communication in the Financial Services Industry
Organizations of all industries need a reliable, cost-effective tool to monitor their business communication and collaboration infrastructure. However, some challenges and requirements in that department are unique to organizations from the financial services industry.
