Genesys gives you visibility into their platform. Nectar gives you visibility into your business.
Detect, diagnose, and deliver better customer experiences across every digital channel, agent, and call flow in your Genesys Cloud or hybrid environment.
GET THE FULL PICTURE
Protect CX, Power Agents, and Optimize Operations
A moment of silence, lag, or dropped connection can mean a lost customer. In a complex Genesys environment, you’re managing digital channels, remote agents, and evolving cloud migrations while trying to deliver flawless service. Nectar works seamlessly with your contact center infrastructure to provide end-to-end observability—from the IVR all the way to the agent’s desktop. Whether you’re fully cloud-based or hybrid, Nectar delivers real-time visibility, automated diagnostics, and proactive testing to keep customer happy.
What’s Poor Call Quality Really Costing You?
Every Conversation Matters™. Not some. Not most. All of them. Because you never know which one will carry real consequences until it’s too late to fix it.
THE NECTAR DIFFERENCE
Deliver Flawless Customer and Agent Experiences. Every time.
Nectar for Genesys brings clarity to the complex. We turn every call, connection, and customer moment into actionable insight giving teams the ability to see, understand, and perfect experiences before issues ever reach the customer.
Global Session Dashboards
Gain real-time visibility into every Genesys interaction with intuitive dashboards and geographic trends, helping teams quickly pinpoint quality issues and maintain consistent, reliable customer experiences.
Troubleshooting & Diagnostics
Accelerate problem resolution with deep, session-level visibility into Genesys calls, revealing where performance degrades across PSTN, SIP, and agent endpoints (all the way to the headset!).
Proactive AX Management
Empower agents through continuous monitoring of network, device, and performance data, ensuring issues are detected and resolved before they affect call quality or customer satisfaction.
Customer Journey Testing
Validate every customer experience before it happens with automated, end-to-end Genesys testing that simulates real journeys, ensuring IVRs, routing, and agents perform flawlessly worldwide.
Adoption & Usage Insights
Transform platform data into meaningful insight with automated reporting that reveals adoption trends, optimizes licensing, and ensures Genesys investments deliver measurable business value.
Multi-Source Data Aggregation
Unify visibility across Genesys and other communications platforms, correlating endpoint, network, and session data to eliminate silos and deliver a single, complete view of customer and agent experience.