Nectar for Genesys

Genesys Gives You Visibility into Their Platform. Nectar Gives You Visibility into Your Business.

Extend Genesys Cloud CX visibility with true end-to-end communications observability across carriers, SBCs, networks, and endpoints, so you can deliver better customer experiences.

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The Problems Traditional Monitoring Wasn’t Built to Solve

The Gaps Don’t Live in Genesys Cloud CX. They Live Around It.

Blind Spots Beyond the Genesys Platform

Customer journeys extend beyond the Genesys Cloud platform, making it difficult to see where experience issues originate.

Migrations & Changes That Catch You Off Guard

Migrations, upgrades, and ongoing change creates disruption when performance and Architect flows aren’t fully validated.

Siloed Tools That Slow Everything Down

Carriers, SBCs, networks, endpoints, and cloud platforms each have their own tools, making troubleshooting slow and vendors blaming each other.

Remote Agent Problems You Never See Coming

Home networks, devices, and ISP performance can affect agent and customer experiences in ways traditional monitoring often misses.

The Stakes Have Never Been Higher

16%

of CX leaders say their organizations provide fully integrated omnichannel experiences.

*Genesys , “The State of Customer Experience” 2025

53%

of consumers said they will abandon a favorite brand after as few as two poor interactions

86%

consumers expect to connect with an agent within one to ten minutes,

37%

feLT really frustrated when there was no option to speak with a person,

Nectar Fills the Gaps. Across Every Layer.

Validate performance before the day starts

  • Proactive CX and Architect flow testing
  • Migration and change validation
  • Global TFN testing
  • Synthetic monitoring and business readiness testing
  • Remote agent and endpoint performance assurance

Gain complete visibility across all touchpoints

  • Conversation Journey visibility across the full path
  • AI-delivered insight across Genesys, carriers, SBCs, networks, and endpoints
  • Multi-vendor observability across hybrid environments
  • Real-time experience analytics and user health scoring

Accelerate root cause identification and response

  • Faster troubleshooting & deep diagnostics across complex ecosystems
  • Surface alerts enriched with Genesys Cloud interaction data, queue metrics, and routing context
  • Eliminate vendor finger-pointing with shared evidence
  • Prioritize issues based on customer and business impact

Travel Marketplace Gains Visibility and Control Over 25,000 Agents

“Nectar gave us something we didn’t have before—real visibility. With so many agents around the world, including BPO partners, we needed a way to understand and manage performance in real time. Nectar became the backbone of that effort.”

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See More. Solve Faster. Deliver Better.

From faster resolution to stronger customer relationships — the impact goes further than you’d expect.

Know Before Your Customers

Spot degradation early and resolve issues before a single call is impacted across every interaction.

End the Blame Game

Cut MTTR and replace blame with shared evidence and clear data that shows exactly where the problem lives.

Every Agent at Peak Performance

Ensure agents operate at their best from any location — office, home, or BPO.

Catch Problems in Testing, Not in Production

Validate migrations, routing changes, and IVR paths before they ever reach a customer.

Protect Revenue by Protecting Every Interaction

Prevent failed interactions, reduce churn, and ensure every customer engagement contributes to revenue.

Move Faster on Cloud and Digital Initiatives

Migrate and modernize with less risk, fewer disruptions, and full visibility at every stage.

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