Category: CCaaS
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Nectar Announces MCP Integration, Advancing Enterprise Communications Observability
Early Alpha Release Introduces Open-Standard AI Interoperability for UC and Contact Center Environments The original press release can be found here. Jericho,… Read Article
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Boosting Webex Calling Visibility and Multi‑Platform Experience
Nectar’s Release 21 marks a major step forward for organizations running Cisco Webex Calling. As Webex environments grow more distributed and more… Read Article
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Advancing Collaboration Performance Together: Insights from Our Recent Financial Industry Peer Roundtable
Earlier this week, we hosted another Financial Industry Peer Roundtable, a continued conversation with IT and CX leaders navigating the realities of… Read Article
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Expanding Real-Time Visibility and Automation for Genesys Cloud
With DXP Release 20, Nectar continues to advance the mission of delivering full observability across the modern enterprise’s communications infrastructure. This release… Read Article
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The Next Evolution in Contact Center Observability
At Nectar, we’re committed to helping organizations gain full observability and control of their communications ecosystem. Our latest release of Nectar DXP… Read Article
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Customer Contact Week 2025 Recap: Insights from the Expo Floor
We wrapped up our first experience at Customer Contact Week Las Vegas, and it couldn’t have been a better introduction. Shane Hosey,… Read Article
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Travel Marketplace Gains Visibility and Control Over 25,000 Remote Agents
This leading travel marketplace connects millions of guests with places to stay in nearly every country worldwide. The company operates a complex… Read Article
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Weathering the Storm: Ensuring Business Continuity for Contact Centers During Natural Disasters
Hurricane season brings more than just storm clouds. It also brings uncertainty, fear, and immense challenges for many businesses, especially those with… Read Article
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Nectar Solutions Now Available on Genesys AppFoundry
Nectar DXP and CX Assurance seamlessly integrate with Genesys Cloud enhancing customer & agent engagement and streamlining operations. Jericho, New York –… Read Article
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How Nectar and Swampfox solved callback issues for large telecom company
Why Callbacks? Callbacks are a crucial component of effective customer service, and their significance cannot be overstated. When considering the question, “Why… Read Article