Proactive diagnostics and enterprise-grade observability for every Teams call and meeting.
Teams powers collaboration. Nectar enhances it with proactive diagnostics, deep analytics, and cross-platform observability so your team can scale and support with confidence.
Assurance Beyond Microsoft’s Native Tools
Teams plays a central role in enabling real-time communication. But as your organization grows, native Microsoft tools alone may not deliver the depth of observability and proactive management required for IT Teams in enterprise environments or for MSPs who are responsible for delivering consistent, high-quality UCaaS experiences. Relying on native tools alone? You may be missing:
Unified observability • Multi-source visibility • Real-time diagnostics • Device-level insights • End-to-end call tracing • Automated reporting
What’s Poor Call Quality Really Costing You?
Zoom is powerful but without deeper insight, poor call quality can slip through the cracks. See what it’s really costing your business.
Enhancing Teams with Enterprise-Grade Observability
Built for both UCaaS and CCaaS , hybrid ecosystems, Nectar’s Experience Platform provides predictive insights, detects anomalies in real time, and streamlines incident response through automated diagnostics and root cause isolation.
Global Session Dashboards
Go beyond basic analytics with geographic heatmaps, filtering by region/modality/time, and real-time trend identification.
Endpoint-Level Diagnostics
Nectar gives you headset, local Wi-Fi & ISP, and CPU performance visibility so you know why calls fail.
Intelligent User Health
Automatically score the user experience with real-time diagnostics and issue prediction.
Cross-Platform Data Aggregation
Combine Zoom data with other UC, CCaaS, and collaboration platforms for unified observability in a hybrid environment.
End-to-End PSTN & SIP Call Visibility
See every leg of every Zoom call including SIP trunks and PSTN hops with visualizations that make troubleshooting fast and precise.
Multi-Source Visibility
Correlate endpoint, session, and network data for a complete picture of user experience across all Zoom interactions and users.