Category: Cloud
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Why Moving to the Cloud Isn’t Always Sunny: Challenges in Migrating
Moving your contact center with cloud technologies promises scalability, flexibility, and cutting-edge features but the journey isn’t always straightforward. Many enterprises underestimate… Read Article
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Customer Contact Week 2025 Recap: Insights from the Expo Floor
We wrapped up our first experience at Customer Contact Week Las Vegas, and it couldn’t have been a better introduction. Shane Hosey,… Read Article
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Travel Marketplace Gains Visibility and Control Over 25,000 Remote Agents
This leading travel marketplace connects millions of guests with places to stay in nearly every country worldwide. The company operates a complex… Read Article
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Beyond Visibility: Achieving Accountability in Cloud Communications
Modern enterprises are embracing cloud-first strategies for voice, video, and contact center platforms. However, with that shift comes a dangerous side effect:… Read Article
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Assuring a Successful Cloud Migration: 5 Steps
By: Hes Yavari, VP Contact Center & CX Practice Cloud migration is a strategic move that many companies undertake to enhance their technological… Read Article
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Top Tier Bank Modernizes Communication at Scale to Provide All New Cloud-Powered User Experiences
This top tier global bank employs approximately 150,000 people across the world and supports over 100,000 users with voice, video, collaboration, trader… Read Article
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Top Concerns of Moving a Contact Center from On-Premise to Cloud
The advent of cloud technology has revolutionized the way businesses operate, and contact centers are no exception. Many organizations are now considering… Read Article
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4 questions to ask before kicking off a migration project
In this blog Christina Styers reviews her learnings from years of working in the telecom industry. As a sales leader in the… Read Article