End-to-End Visibility and Performance Assurance for Avaya Environments.
From global health to individual call clarity, Nectar for Avaya gives enterprises, service providers, and BPOs complete visibility and proactive control over every conversation and connection.
GET THE FULL PICTURE
Confidence for Every Call
Nectar for Avaya unifies visibility across complex Avaya ecosystems—on-premises, hybrid, or cloud. Through Nectar’s Digital Experience Platform (DXP), organizations can monitor, manage, and measure service health, delivering superior voice, video, and digital experiences. Our decade-long partnership with Avaya continues to define the standard for observability in real-time communications.
What’s Poor Call Quality Really Costing You?
Every Conversation Matters™. Not some. Not most. All of them. Because you never know which one will carry real consequences until it’s too late to fix it.
THE NECTAR DIFFERENCE
Visibility Across Your Entire Communications Landscape
Nectar brings together service management, analytics, and experience monitoring in one platform. From the contact center to the endpoint, IT teams gain deep insight into how calls flow, perform, and feel for every user—anywhere they work.
Global Session Dashboards
Gain real-time visibility into Avaya performance with intuitive dashboards and geographic trends that pinpoint emerging issues, empowering teams to maintain consistent call quality and customer experience everywhere.
Troubleshooting & Diagnostics
Resolve BYOC and Avaya issues faster with deep, session-level insight that traces calls across PSTN, SIP, and agent endpoints, accelerating root-cause analysis and restoring service before customers feel impact.
Proactive AX Management
Ensure agents perform at their best by monitoring headsets, Wi-Fi, and CPU performance, detecting degradations early, and delivering seamless experiences through real-time diagnostics and proactive issue prevention.
Customer Journey Testing
Simulate real-world customer journeys across IVRs, routing paths, and agents with automated, global testing that validates readiness, maintains uptime, and ensures flawless service even during peak demand.
BYOC & Usage Insights
Unlock full BYOC visibility with automated analytics that reveal carrier utilization, adoption trends, and performance patterns—helping optimize network design, reduce costs, and maintain superior customer experience across regions.
Multi-Source Data Aggregation
Unify visibility across Avaya and other communications platforms, correlating endpoint, network, and session data to eliminate silos and deliver a single, complete view of customer and agent experience.