Category: CCaaS
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The Holiday Rush – Load Testing your Contact Center
Updated: 9/18/2024 (watch for updates in August 2025) Even with the inflation that everyone is feeling, Deloitte is forecasting that holiday retail sales are… Read Article
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Contact Center Performance: The Importance of Network, Platform, and Endpoint Monitoring
Contact Centers play a pivotal role in delivering exceptional customer experiences. As technology continues to evolve, testing & monitoring the performance and… Read Article
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Government Agency Automates Testing to Reduce Time and Streamline Customer Journeys
This public service agency supports around 20 million individuals with employment services, financial assistance, and retirement planning. It experiences high volumes of… Read Article
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Top Concerns of Moving a Contact Center from On-Premise to Cloud
The advent of cloud technology has revolutionized the way businesses operate, and contact centers are no exception. Many organizations are now considering… Read Article
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What Is IVR Testing and Why Is It So Critical?
IVR speech recognition systems of old, are clunky. Users have to speak clearly and in acceptable accents. If they don’t, they get… Read Article
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ConnX and Nectar Partner to Bring Next-Level Quality of Experience Assurance
PLAINSBORO, N.J.; JERICHO, N.Y – March 21, 2023 – ConnX, an innovative multiservice communication platform integrator and managed service provider, and Nectar Services Corp., the… Read Article
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Your call may be recorded for quality and training purposes
by: Dan Montague, VP Sales, International “Your call may be recorded for quality and training purposes” We’ve all heard that announcement at the… Read Article