Category: Testing
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Enterprise Connect 2026 Recap: AI Is Everywhere
In its official recap, Enterprise Connect emphasized that the real challenge isn’t AI itself, but the people and processes required to make… Read Article
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How to Ensure Call Accessibility: Global Toll-Free Testing
When customers dial your toll-free number, they expect no dropped calls, no frustrating error messages, no dead ends. But what if those… Read Article
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Enhancing Chatbot Performance with AI-Based Automation Testing and Monitoring
by: Hes Yavari, VP Contact Center & CX Practice Chatbots have become an integral part of customer service in contact centers. With advancements… Read Article
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The Holiday Rush – Load Testing your Contact Center
Updated: 9/18/2024 (watch for updates in August 2025) Even with the inflation that everyone is feeling, Deloitte is forecasting that holiday retail sales are… Read Article
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What Is IVR Testing and Why Is It So Critical?
IVR speech recognition systems of old, are clunky. Users have to speak clearly and in acceptable accents. If they don’t, they get… Read Article