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Genesys Xperience 2026: What We Heard About Customer Journey and Agent Health
We’re back from Genesys Xperience 2026, where Joe, Shane, Jamie, and Mark spent three days talking with CX leaders and Genesys Cloud customers—in sessions, on the Orchestrators Hall floor, over breakfast, and… Read Article
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Your call may be recorded for quality and training purposes
by: Dan Montague, VP Sales, International “Your call may be recorded for quality and training purposes” We’ve all heard that announcement at the… Read Article
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Navigating Business Communication in the Financial Services Industry
Organizations of all industries need a reliable, cost-effective tool to monitor their business communication and collaboration infrastructure. However, some challenges and requirements… Read Article