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Customer Contact Week 2026 Recap: The Remote Agent Is Front and Center
We’re back from Customer Contact Week Las Vegas, and this year’s conversations hit differently. Joe Fuccillo, Mark Reith, and Tony Mastromatteo spent the week in conversations with contact center leaders, IT and… Read Article
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Government Agency Automates Testing to Reduce Time and Streamline Customer Journeys
This public service agency supports around 20 million individuals with employment services, financial assistance, and retirement planning. It experiences high volumes of… Read Article
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Top Concerns of Moving a Contact Center from On-Premise to Cloud
The advent of cloud technology has revolutionized the way businesses operate, and contact centers are no exception. Many organizations are now considering… Read Article
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What Is IVR Testing and Why Is It So Critical?
IVR speech recognition systems of old, are clunky. Users have to speak clearly and in acceptable accents. If they don’t, they get… Read Article
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Nectar Enhances Partnership with Large Managed Service Provider, ConvergeOne
ConvergeOne is moving joint customers to Nectar’s cloud version, Nectar DXP, and providing their NOCs in US and India with a comprehensive… Read Article
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ConnX and Nectar Partner to Bring Next-Level Quality of Experience Assurance
PLAINSBORO, N.J.; JERICHO, N.Y – March 21, 2023 – ConnX, an innovative multiservice communication platform integrator and managed service provider, and Nectar Services Corp., the… Read Article
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4 questions to ask before kicking off a migration project
In this blog Christina Styers reviews her learnings from years of working in the telecom industry. As a sales leader in the… Read Article
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Your call may be recorded for quality and training purposes
by: Dan Montague, VP Sales, International “Your call may be recorded for quality and training purposes” We’ve all heard that announcement at the… Read Article
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Navigating Business Communication in the Financial Services Industry
Organizations of all industries need a reliable, cost-effective tool to monitor their business communication and collaboration infrastructure. However, some challenges and requirements… Read Article
