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Enterprise Connect 2026 Recap: AI Is Everywhere
In its official recap, Enterprise Connect emphasized that the real challenge isn’t AI itself, but the people and processes required to make it work at scale. As adoption accelerates, many organizations are… Read Article
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How Nectar and Swampfox solved callback issues for large telecom company
Why Callbacks? Callbacks are a crucial component of effective customer service, and their significance cannot be overstated. When considering the question, “Why… Read Article
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JetBlue Enhances Remote Agent Performance with End-to-End Visibility
JetBlue Airways is one of North America’s leading low-cost airlines, known for customer-first innovation—from offering free in-flight entertainment to creating a more… Read Article
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The Holiday Rush – Load Testing your Contact Center
Updated: 9/18/2024 (watch for updates in August 2025) Even with the inflation that everyone is feeling, Deloitte is forecasting that holiday retail sales are… Read Article
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Top Tier Bank Modernizes Communication at Scale to Provide All New Cloud-Powered User Experiences
This top tier global bank employs approximately 150,000 people across the world and supports over 100,000 users with voice, video, collaboration, trader… Read Article
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Contact Center Performance: The Importance of Network, Platform, and Endpoint Monitoring
Contact Centers play a pivotal role in delivering exceptional customer experiences. As technology continues to evolve, testing & monitoring the performance and… Read Article
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Government Agency Automates Testing to Reduce Time and Streamline Customer Journeys
This public service agency supports around 20 million individuals with employment services, financial assistance, and retirement planning. It experiences high volumes of… Read Article
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Top Concerns of Moving a Contact Center from On-Premise to Cloud
The advent of cloud technology has revolutionized the way businesses operate, and contact centers are no exception. Many organizations are now considering… Read Article
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What Is IVR Testing and Why Is It So Critical?
IVR speech recognition systems of old, are clunky. Users have to speak clearly and in acceptable accents. If they don’t, they get… Read Article
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Nectar Enhances Partnership with Large Managed Service Provider, ConvergeOne
ConvergeOne is moving joint customers to Nectar’s cloud version, Nectar DXP, and providing their NOCs in US and India with a comprehensive… Read Article