Ensure Resilience, Reliability, and Readiness Across Your CX Ecosystem
With real-time monitoring, predictive analytics, and automated assurance, you’re always ready.
Address the Unexpected
The Storms We Must Weather
Today, Business Readiness means being able to pivot, detect issues early, and prevent downtime—whether it’s a cloud migration, carrier outage, or a regional crisis.
Prevention is Better Than Cure
Nectar prepares businesses and service providers for the worst.
Continuous CX Monitoring
Monitor performance across voice, video, and messaging with real-time dashboards and outside-in testing.
Load & Stress Testing
Simulate spikes and volume surges using virtual agents to validate system resiliency.
Functional Regression Testing
Eliminate fear of breakage. Test automatically during every update to ensure experience continuity.
End-to-End Observability
Unify platform, agent, and network visibility into one business-focused view.
Not sure you’re ready?
Get the Business Readiness Self-Assessment
Real-World Scenarios, Real-Time Solutions
Cloud Migration
Eliminate uncertainty with pre- and post-migration testing that validates routing, call quality, agent connectivity, and digital workflows. Nectar simulates real-world conditions before go-live, monitors production performance after cutover, and ensures nothing breaks during the transition.
Platform Disruption
When UC or CC platforms like Microsoft Teams, Zoom, or Webex falter, Nectar detects degradation from the outside-in and alerts IT before it affects users. Root cause analysis tools pinpoint issues across SBCs, networks, or endpoints—no more finger-pointing between vendors.
High-Volume Events
Prepare for seasonal peaks, product launches, or marketing campaigns with performance testing that mimics customer behavior under load. Nectar’s virtual agents stress-test systems and identify thresholds to prevent slowdowns or failures during critical moments.
Natural Disasters
Ensure workforce resilience with endpoint monitoring, failover validation, and automated tests of voice, chat, and web channels. Whether agents are at home or rerouted to alternate sites, Nectar maintains CX continuity with minimal disruption.
UC/CC Platform Degradation
AI-driven anomaly detection and predictive analytics identify subtle trends before they turn into major incidents. Proactively address issues impacting uptime, voice quality, or digital interaction performance—before your customers notice.
Configuration Changes
Whether launching new IVR flows, integrating a chatbot, or changing SBC routes, Nectar validates changes before they go live and monitors performance in real-time.