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Customer Story – Retail
This global e-commerce retailer operates a high-volume, customer-focused business with a mix of in-house and outsourced contact center operations. With a hybrid support model—combining agents working from offices, homes, and multiple BPOs—they were striving to deliver consistently high-quality customer experiences despite the complexity of their environment.
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Customer Story – Managed Service Provider
A global leader in IT services, the company delivers cloud, collaboration, and digital modernization solutions to medium and large enterprises. With a customer base of over 10,000 organizations—including 40% of the Fortune 500 and 55% of the Fortune 100—it supports industries ranging from education and healthcare to finance, manufacturing, and energy. Its end-to-end offerings include…
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Customer Story – Financial Services
A global payments technology company operating in over 210 countries and territories, this organization connects individuals, businesses, and governments through secure, innovative financial services. Focused on creating a trusted digital economy, the company prioritizes technology investments to deliver best-in-class employee and customer experiences.
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Customer Story – JetBlue
JetBlue Airways is one of North America’s leading low-cost airlines, known for customer-first innovation—from offering free in-flight entertainment to creating a more spacious flying experience. With operations across 100+ domestic and international destinations, JetBlue manages thousands of daily flights out of six focus cities, including New York, Boston, and Los Angeles. The airline pioneered the…
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Customer Story – Banking
This top tier global bank employs approximately 150,000 people across the world and supports over 100,000 users with voice, video, collaboration, trader voice, and compliance recording systems. Before working with Nectar, the bank relied on nine separate tools to manage communications infrastructure, resulting in fragmented insights and inefficiencies.
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Customer Story – Government
This public service agency supports around 20 million individuals with employment services, financial assistance, and retirement planning. It experiences high volumes of engagement, managing millions of inquiries and phone calls each year—particularly during benefit payment cycles and seasonal deadlines.
