Poor Data and a Lack of the Right Tools Makes Cloud Migration Expensive
We know how daunting a migration to the Cloud can feel. Nectar’s Connected Experience Platform was designed to specifically address the kind of problems you’re trying to avoid. We don’t like to glorify the problem but here’s just a few of them we think about.
Revenue Loss
There’s a potential for revenue loss due to downtime or misconfigured services introduced by the migration causing customers to leave.
The Cost of Pilot Failure
Cloud migration tends to stall if pilot, testing or early deployment doesn’t go to plan. Costs go up — for example, paying for old and new.
Poor User Adoption
Users are usually subjective and not objective about the before and after solution. They can often believe things are worse when they’re actually better.
Trying To Not Start From Scratch
Being able to keep call flows and existing menus is valuable with a complex design that can help avoid being stuck in POC purgatory. However, recreating manually could take many months and lots of resource. Equally it’s important to not migrate broken things.
Lost Cloud-Powered Visibility
Individual vendors don’t provide a wholistic view of communication performance. If migrating to different platforms for different use cases a wholistic view will be lost. For example, an Avaya for digital workplace and contact center being migrated to a new UCaaS and CCaaS provider that aren’t from the same company.
Moving Assets You Don’t Need
Moving telephony licences, telephone devices, (including phones in conference rooms) and phone numbers that aren’t being used to a new cloud infrastructure is a waste of time, resource and money.
Guaranteed Migration Success
Cloud Migration Perfected
Nectar’s technology and expertise has helped companies move hundreds of thousands of seats to SaaS-based applications. It’s advanced automated discovery and audit capabilities before, during and after migration guarantee efficient and optimized transfers.
Before
During
After
Automatically discover call flows, IVRs, toll-free and DID numbers to ensure complete visibility of what needs to move.
Visualize progress via geospatial dashboard to track migration health across all sites in real time.
Monitor agent environments in office, at home, or via BPOs to ensure consistent user experience no matter where they work.
Map current assets, licenses, and usage to avoid migrating unnecessary or inactive resources.
Detect issues early with real-time alerting and dashboard to fix problems before users are impacted.
Resolve issues quickly with deep diagnostics and call path analysis to minimize downtime and accelerate stabilization.
Benchmark call quality and agent performance to set a performance baseline and identify existing issues.
Trace the full call path from public networks to the agent to pinpoint where failures happen and why — including SBCs and carriers.
Continuously monitor UCaaS and CCaaS platforms post-cutover to maintain quality and avoid surprises.
Simulate bots and virtual agents at scale to validate readiness of AI and automation before go-live.
Monitor performance across Teams, Zoom, Webex, and CCaaS platforms to ensure a seamless cutover experience across applications.
Detect anomalies across cloud and carrier environments with early warning analytics to protect customer experience and SLAs.
Validate carrier reachability and number ports to reduce risk of disruption when switching providers.
Support hybrid environments with both on-prem and cloud systems to enable phased migrations without operational risk.
Validate performance and experience improvements post-migration to demonstrate ROI and business success.