News and Insights
Freshly baked industry news for your reading pleasure.
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How Nectar and Swampfox solved callback issues for large telecom company
Why Callbacks? Callbacks are a crucial component of effective customer service, and their significance cannot be overstated. When considering the question, “Why Callbacks?” one must think of a “callback” as part of the promise of…
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Customer Story – JetBlue
JetBlue Airways is one of North America’s leading low-cost airlines, known for customer-first innovation—from offering free in-flight entertainment to creating a more spacious flying experience. With operations across 100+ domestic and international destinations, JetBlue manages…
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The Holiday Rush – Load Testing your Contact Center
Updated: 9/18/2024 Even with the inflation that everyone is feeling, Deloitte is forecasting that holiday retail sales are expected to increase 2.3% to 3.3% this year, and the official shopping season kicks off in just a few…
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Customer Story – Banking
This top tier global bank employs approximately 150,000 people across the world and supports over 100,000 users with voice, video, collaboration, trader voice, and compliance recording systems. Before working with Nectar, the bank relied on…
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Contact Center Performance: The Importance of Network, Platform, and Endpoint Monitoring
Contact Centers play a pivotal role in delivering exceptional customer experiences. As technology continues to evolve, testing & monitoring the performance and efficiency of contact center operations has become increasingly crucial. By continuously testing &…
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Customer Story – Government
This public service agency supports around 20 million individuals with employment services, financial assistance, and retirement planning. It experiences high volumes of engagement, managing millions of inquiries and phone calls each year—particularly during benefit payment…
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Top Concerns of Moving a Contact Center from On-Premise to Cloud
The advent of cloud technology has revolutionized the way businesses operate, and contact centers are no exception. Many organizations are now considering migrating their contact centers from on-premise to cloud platforms. While this shift offers…
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What Is IVR Testing and Why Is It So Critical?
IVR speech recognition systems of old, are clunky. Users have to speak clearly and in acceptable accents. If they don’t, they get the canonical “sorry; I didn’t quite get that: please could you state your…
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ConnX and Nectar Partner to Bring Next-Level Quality of Experience Assurance
PLAINSBORO, N.J.; JERICHO, N.Y – March 21, 2023 – ConnX, an innovative multiservice communication platform integrator and managed service provider, and Nectar Services Corp., the leader in delivering actionable insights for the cloud collaboration and contact center markets, today…
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4 questions to ask before kicking off a migration project
In this blog Christina Styers reviews her learnings from years of working in the telecom industry. As a sales leader in the telecom industry for 20 years, I have had the opportunity to talk to…