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Customer Contact Week 2025 Recap: Insights from the Expo Floor
We wrapped up our first experience at Customer Contact Week Las Vegas, and it couldn’t have been a better introduction. Shane Hosey, Joseph Fuccillo, and Hes Yavari spent their time in great conversations with contact center leaders, tech teams, and transformation executives who are in the thick of cloud migration, operational complexity, and a rapidly…
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Beyond Visibility: Achieving Accountability in Cloud Communications
Modern enterprises are embracing cloud-first strategies for voice, video, and contact center platforms. However, with that shift comes a dangerous side effect: a steep decline in visibility and control. It also highlights the risks of cloud communication environments, the inadequacies of traditional monitoring tools, and the need to regain accountability through purpose-built observability solutions. Introduction…
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Assuring a Successful Cloud Migration: 5 Steps
By: Hes Yavari, VP Contact Center & CX Practice Cloud migration is a strategic move that many companies undertake to enhance their technological agility and improve customer communications. However, the transition from traditional Contact Center platforms to a cloud-based environment can be fraught with challenges. To prevent issues, use these 5 steps to ensure a successful…
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Top Concerns of Moving a Contact Center from On-Premise to Cloud
The advent of cloud technology has revolutionized the way businesses operate, and contact centers are no exception. Many organizations are now considering migrating their contact centers from on-premise to cloud platforms. While this shift offers numerous benefits, it needs to be done after careful considerations. Below are some key factors we hear about from our customers.…
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4 questions to ask before kicking off a migration project
In this blog Christina Styers reviews her learnings from years of working in the telecom industry. As a sales leader in the telecom industry for 20 years, I have had the opportunity to talk to many CIO’s, CTO’s, VPs, Directors, and Support Analysts of Telecom/Telephony Networks about migration projects and how to best manage them…
