Remote and Hybrid Work is Here to Stay – Are You Ready?
The workforce is more distributed than ever. But without direct line-of-sight into remote environments, performance issues, customer experience problems, and IT blind spots can escalate fast. Nectar provides proactive, real-time visibility — from the agent to the application to the customer. Diagnose issues happening at the home office, on home networks, or across hybrid cloud environments.
End-to-End Visibility and Assurance for the Anywhere Workforce
Endpoint Visibility
Monitor agent headsets, home Wi-Fi, workstation health, local ISP and app performance with Nectar Endpoint Client.
Digital Experience Optimization
Track user experience across hybrid UC and CCaaS environments with Nectar DXP — proactively detect and resolve issues before they impact customers.
Proactive User Testing
Validate voice, video, and digital interactions continuously — not just when an issue is reported. No matter where the user is located.
Real-Time Troubleshooting
Remotely diagnose and isolate problems across home networks, cloud platforms, local ISPs and carrier paths.
Experience Assurance
Guarantee consistent quality for both customer and employee communications, even in hybrid and BYOD setups.
Analytics for Proactive Support
Leverage real-time trends to anticipate and address issues before they impact employees or customers.
Helping Organizations Like Yours Deliver Seamless Remote Experiences
See how we helped JetBlue with their distributed agent teams
Built for the Complexities of Today’s Workforce
Technical issues remain a major barrier to productive virtual communications. A staggering 81% of employees reported losing valuable meeting time due to technical difficulties, while 78% noted they couldn’t consistently hear everyone during online meetings, highlighting persistent audio and connectivity problems that disrupt engagement and communication. We work to make sure your team doesn’t have the same issues
*2023 State of Hybrid Work report by Owl Labs
- Vendor-agnostic: Gain full visibility across UC, CCaaS, SBCs, networks, and cloud platforms — no matter which vendors you use.
- Scalable: Support anywhere from a handful of agents to global teams, without compromising performance or visibility.
- Actionable Insights: Focus on what matters most with prioritized, context-rich diagnostics that cut through noise.
- Aligned with Your Teams: Empower IT, support, and business teams with tools tailored to their workflows and responsibilities.
- Optimized for Remote Work: Monitor, test, and troubleshoot home network environments with the same precision as in-office setups. From Wi-Fi reliability to headset performance, Nectar ensures your remote employees deliver consistent, high-quality interactions — wherever they log in.
Multiple Stakeholder Benefits
Built for Experts by Experts
28% of remote workers report frequent technical problems, and 26% struggle with Wi-Fi reliability—turning everyday tasks into frustrating downtime*. Nectar Endpoint Client is a lightweight, remotely managed software agent that provides deep insight into the digital experience of remote employees. From headset performance to Wi-Fi quality and local ISPs, it captures the key variables impacting call quality, collaboration, and productivity—ensuring your IT and support teams are never in the dark.
Remote and hybrid work are here to stay, but home networks weren’t designed for business-critical voice and video. Without visibility into the last mile – from the cloud to the kitchen table – IT teams struggle to resolve issues, and your employees and customers feel the impact. Nectar Endpoint Client bridges that gap.
* 2025 FlexJobs Survey
Contact Center Leaders
Identify whether agents are underperforming due to network or device issues—not lack of skill. Boost First Call Resolution and customer satisfaction by addressing hidden tech gaps
IT Support
Pinpoint voice and video quality issues without needing anecdotal reports or remote-control sessions. Diagnose performance problems at the endpoint—before they escalate.
Workforce & Ops Teams
Track trends in agent experience and environmental consistency across thousands of endpoints. See historical and real-time data to support performance and staffing decisions.
Service Providers
Empower your customers with a solution that monitors last-mile connectivity without impacting performance. Extend your value by delivering digital experience assurance to hybrid teams and home agents.