Proactive diagnostics and enterprise-grade observability for every Zoom call and meeting.
Zoom powers collaboration. Nectar enhances it with proactive diagnostics, deep analytics, and cross-platform observability so your team can scale and support with confidence.
Assurance Beyond Zoom’s Native Tools
Zoom plays a central role in enabling real-time communication. But as your organization grows, native Zoom tools alone may not deliver the depth of observability and proactive management required for IT Teams in enterprise environments or for MSPs who are responsible for delivering consistent, high-quality UCaaS experiences. Relying on Zoom alone? You may be missing:
Unified observability • Multi-source visibility • Real-time diagnostics • Device-level insights • End-to-end call tracing • Automated reporting
How a Global Payments Leader Navigated Migration and Growth
Instead of waiting for executive complaints about call quality, we now get ahead of issues. Daily reports allow us to monitor every call initiated or received by leadership teams, improving both communication reliability and user satisfaction.
Enhancing Zoom with Enterprise-Grade Observability
Built for both UCaaS and CCaaS , hybrid ecosystems, Nectar’s Experience Platform provides predictive insights, detects anomalies in real time, and streamlines incident response through automated diagnostics and root cause isolation.
Global Session Dashboards
Go beyond basic analytics with geographic heatmaps, filtering by region/modality/time, and real-time trend identification.
Endpoint-Level Diagnostics
Nectar gives you headset, local Wi-Fi & ISP, and CPU performance visibility so you know why calls fail.
Intelligent User Health
Automatically score the user experience with real-time diagnostics and issue prediction.
Cross-Platform Data Aggregation
Combine Zoom data with other UC, CCaaS, and collaboration platforms for unified observability in a hybrid environment.
End-to-End PSTN & SIP Call Visibility
See every leg of every Zoom call including SIP trunks and PSTN hops with visualizations that make troubleshooting fast and precise.
Multi-Source Visibility
Correlate endpoint, session, and network data for a complete picture of user experience across all Zoom interactions and users.