Proactively Assure Every Conversation
CX Assurance is an AI-driven, fully automated testing platform that simulates real customer journeys—from IVR to live agents—so you can detect issues before customers feel them and de-risk migrations across your contact center infrastructure.
Proactively Assure Every Contact Center Conversation
Delivering flawless customer experiences is nearly impossible when call failures, broken IVR flows, and hidden SLA risks go undetected until customers complain. Eliminate that uncertainty by continuously validating performance across every stage of the journey—before, during, and after changes. Your team can protect satisfaction and brand reputation with proactive detection, instant alerts, and automated end-to-end testing by simulating real customer interactions.
IVR Testing & Validation
Automated test calls navigate IVR menus end-to-end, validating prompts, options, and routing logic so customers reach the right place quickly instead of getting stuck, misrouted, or dropped.
Synthetic Call Generation
AI-driven synthetic traffic continuously simulates real customer journeys across key call flows, uncovering failures, delays, and degradations long before they become visible in live customer interactions or SLA reports.
Load & Stress Testing
Scale up synthetic calls to safely stress-test peak and failover scenarios, confirming your platform, carriers, and configurations can handle real-world volume spikes without crashes, call timeouts, or degraded audio quality.
SLA Monitoring
Continuously monitor performance against SLAs with automated tests that measure availability, latency, and success rates, triggering alerts when thresholds are breached so teams can respond before penalties or churn.
Call Quality Metrics
Capture MOS scores, jitter, packet loss, and other key metrics during synthetic tests so operations teams pinpoint where quality degrades and prioritize fixes that protect customer and agent experience.
Global Toll-Free Testing
Automatically place synthetic calls from diverse global locations into toll-free numbers to verify accessibility, quality, and routing, helping you identify regional issues and carrier problems before customers ever notice.
