Intelligence That Accelerates Troubleshooting
When communication issues arise, knowing where the problem lives makes all the difference. Nectar Diagnostics tracks the performance of every SIP call journey across on-prem, cloud, and hybrid Unified Communications and Contact Center environments.
Complete Clarity Across Every Call Path
Nectar Diagnostics delivers the end-to-end intelligence enterprises need to finally understand what’s really happening across their communications ecosystem. By correlating carrier, SBC, and cloud platform data in real time, Diagnostics eliminates blind spots, accelerates root-cause identification, and keeps service quality consistently high. You resolve issues faster, protect customer and agent experiences, and hold providers accountable with clear, verifiable insights.
Signaling & Media Analysis
Provides deep signaling visibility, post-call metrics, and media analysis—including in encrypted traffic—to expose hidden call path failures.
Multi-Vendor & BYOC Correlation
Unifies call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers using unique Correlation IDs for complete journey clarity.
Cloud-Native & Encryption-Aware
Captures signaling from modern cloud platforms and encrypted environments to eliminate blind spots in hybrid architectures.
KPI Dashboards
Visualizes performance trends, quality metrics, and call path outcomes to support proactive improvement and optimization.
Proactive Alerts
Detects anomalies and triggers real-time notifications so teams can intervene before service degradation impacts customers or agents.
Conversation Journey Mapping
Uses unique Correlation IDs to stitch together every leg of a call—creating a full, end-to-end picture of the conversation path.