AI-powered insights that follow every user, wherever they work.
Nectar Endpoint Client continuously monitors call quality, device performance, and network health from any remote location. By connecting to public cloud services, private datacenters, and local ISPs it delivers real-time insight into every voice, video, and app experience.
Confidence at Every Endpoint
Nectar’s Endpoint Client gives organizations real-time clarity into the network and device conditions shaping every remote user’s experience. By proactively detecting issues before they disrupt calls, EPC empowers IT teams to deliver consistent performance, reduce user frustration, and support customers and agents with confidence—no matter where they work.
Synthetic Test Calls
EPC continuously runs lightweight, scheduled voice tests that provide end-to-end visibility into call quality. These synthetic checks expose jitter, latency, packet loss, and fluctuating network conditions before they impact live conversations.
Remote Network Visibility
EPC captures detailed metrics on local Wi-Fi, ISP performance, cloud connectivity, and device resources—giving IT a complete inbound and outbound picture of the user’s environment that traditional speed tests often miss.
End-to-End Experience Monitoring
Working alongside other Nectar solutions, EPC extends monitoring from the endpoint across networks, SBCs, clouds, and datacenters—creating full-path visibility that ensures every call and interaction meets expectations.
Analytical Dashboards
All EPC data is fed into Nectar’s Digital Experience Platform, where it’s analyzed and visualized to surface trends, isolate root causes, and deliver actionable insights across the entire UC and contact center ecosystem.
Configurable Alerting
Real-time alerts notify IT teams the moment performance degrades—whether caused by Wi-Fi issues, ISP instability, device strain, or cloud-routing problems—helping teams react quickly and prevent downstream user impact.
Lightweight Deployment
EPC installs easily on PC and thin-client operating systems without disrupting workflows. Its low-overhead design runs silently in the background, ensuring reliable monitoring with minimal device impact.