Deliver Flawless Web-Based Interactions
Nectar’s WebRTC extends proactive monitoring into browser-based Unified Communications and Contact Center environments, ensuring reliable digital
experiences.
Remove blind spots in web-based voice, video, and chat.
Nectar feeds real-time browser insights directly into the Digital Experience Platform, combining them with UC, Contact Center, network, and endpoint telemetry. With everything unified into one view, teams can instantly see where issues occur across the full conversation journey—making root-cause clear and resolution fast.
Expanded Visibility
Gain full visibility into browser-based interactions by capturing real-time WebRTC telemetry. Correlate digital experience with network, platform, and endpoint health to quickly identify issues across the entire communication path.
Unified Experience View
WebRTC data flows directly into Nectar’s Digital Experience Platform and correlates with UC, Contact Center, network, and endpoint insights. This delivers a single, unified view of the full conversation journey—across web, voice, and digital channels.
Dashboards & Reports
Build custom dashboards and report views that surface the KPIs that matter most—across quality, availability, routing, and performance. Easily share insights with IT, CX, and operations teams to improve decision-making and accountability.
Automation & Scheduling
Run proactive tests on a set schedule or trigger them automatically to continuously validate digital-first interactions. This eliminates manual testing effort, reduces operational workload, and ensures ongoing service readiness.
Consistent Digital Experience
Ensure every browser-based interaction delivers the same reliable quality as your UC and Contact Center platforms. Maintain continuity across voice, video, and chat to keep digital-first experiences smooth and predictable.
Lightweight, Non-Disruptive
Deploy a minimal-footprint browser extension that captures WebRTC performance without interrupting workflows or adding overhead. Designed for fast rollout across distributed teams and high-volume digital environments.