-
Your call may be recorded for quality and training purposes
by: Dan Montague, VP Sales, International “Your call may be recorded for quality and training purposes” We’ve all heard that announcement at the start of an interaction with our bank, or our mortgage lender. But how do those organisations ensure that those recordings happen? And what are the consequences – both financially and from a customer…
-
Navigating Business Communication in the Financial Services Industry
Organizations of all industries need a reliable, cost-effective tool to monitor their business communication and collaboration infrastructure. However, some challenges and requirements in that department are unique to organizations from the financial services industry.
