Category: CX
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The Holiday Rush – Load Testing your Contact Center
Updated: 9/18/2024 (watch for updates in August 2025) Even with the inflation that everyone is feeling, Deloitte is forecasting that holiday retail sales are… Read Article
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Government Agency Automates Testing to Reduce Time and Streamline Customer Journeys
This public service agency supports around 20 million individuals with employment services, financial assistance, and retirement planning. It experiences high volumes of… Read Article
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ConnX and Nectar Partner to Bring Next-Level Quality of Experience Assurance
PLAINSBORO, N.J.; JERICHO, N.Y – March 21, 2023 – ConnX, an innovative multiservice communication platform integrator and managed service provider, and Nectar Services Corp., the… Read Article
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Your call may be recorded for quality and training purposes
by: Dan Montague, VP Sales, International “Your call may be recorded for quality and training purposes” We’ve all heard that announcement at the… Read Article