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Advancing Security and Operational Intelligence
We’re excited to announce Release 22, the latest evolution of our AI-driven observability platform. This new update delivers powerful new innovations across data protection, role-based intelligence, Genesys Cloud visibility, reporting, and operational… Read Article
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What Is IVR Testing and Why Is It So Critical?
IVR speech recognition systems of old, are clunky. Users have to speak clearly and in acceptable accents. If they don’t, they get… Read Article
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Nectar Enhances Partnership with Large Managed Service Provider, ConvergeOne
ConvergeOne is moving joint customers to Nectar’s cloud version, Nectar DXP, and providing their NOCs in US and India with a comprehensive… Read Article
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ConnX and Nectar Partner to Bring Next-Level Quality of Experience Assurance
PLAINSBORO, N.J.; JERICHO, N.Y – March 21, 2023 – ConnX, an innovative multiservice communication platform integrator and managed service provider, and Nectar Services Corp., the… Read Article
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4 questions to ask before kicking off a migration project
In this blog Christina Styers reviews her learnings from years of working in the telecom industry. As a sales leader in the… Read Article
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Your call may be recorded for quality and training purposes
by: Dan Montague, VP Sales, International “Your call may be recorded for quality and training purposes” We’ve all heard that announcement at the… Read Article
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Navigating Business Communication in the Financial Services Industry
Organizations of all industries need a reliable, cost-effective tool to monitor their business communication and collaboration infrastructure. However, some challenges and requirements… Read Article