Category: Company News
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Public Utility Restores Critical Visibility into Customer and Operational Communications
A large regulated public utility responsible for power generation and distribution relied on mission-critical communications to serve customers and coordinate operations across… Read Article
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Expanding Real-Time Visibility and Automation for Genesys Cloud
With DXP Release 20, Nectar continues to advance the mission of delivering full observability across the modern enterprise’s communications infrastructure. This release… Read Article
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The Next Evolution in Contact Center Observability
At Nectar, we’re committed to helping organizations gain full observability and control of their communications ecosystem. Our latest release of Nectar DXP… Read Article
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Travel Marketplace Gains Visibility and Control Over 25,000 Remote Agents
This leading travel marketplace connects millions of guests with places to stay in nearly every country worldwide. The company operates a complex… Read Article
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Solving Call Quality Challenges for a Leading Online Retailer
This global e-commerce retailer operates a high-volume, customer-focused business with a mix of in-house and outsourced contact center operations. With a hybrid… Read Article
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Enterprise Connect 2025 Recap: Insights from the Expo Floor
Enterprise Connect 2025 brought together the leading voices in enterprise communications and customer experience for another year of important conversations, insights and… Read Article
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Nectar Named Best Service Management Platform by UC Today!
For the second year in a row, Nectar has received top honors in the UC Today UC Awards for 2024. Jericho, New… Read Article
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Nectar Solutions Now Available on Genesys AppFoundry
Nectar DXP and CX Assurance seamlessly integrate with Genesys Cloud enhancing customer & agent engagement and streamlining operations. Jericho, New York –… Read Article
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How a Global Payments Leader Navigated Migration and Growth
A global payments technology company operating in over 210 countries and territories, this organization connects individuals, businesses, and governments through secure, innovative… Read Article
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JetBlue Enhances Remote Agent Performance with End-to-End Visibility
JetBlue Airways is one of North America’s leading low-cost airlines, known for customer-first innovation—from offering free in-flight entertainment to creating a more… Read Article
