Tag: Cisco
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A Global Healthcare Enterprise Gains Control by Unifying Their Complex Communications
When large healthcare organizations merged, their unified communications and contact center infrastructure became a tangled web of platforms, protocols, and vendors. With… Read Article
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Nectar Introduces AI Assistant That Turns Observability Data into Operational Intelligence
Built on the industry’s most API complete observability platform, the assistant delivers conversational analytics, anomaly detection, and remediation guidance without additional tools… Read Article
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Nectar Announces MCP Integration, Advancing Enterprise Communications Observability
Early Alpha Release Introduces Open-Standard AI Interoperability for UC and Contact Center Environments The original press release can be found here. Jericho,… Read Article
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Boosting Webex Calling Visibility and Multi‑Platform Experience
Nectar’s Release 21 marks a major step forward for organizations running Cisco Webex Calling. As Webex environments grow more distributed and more… Read Article
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Public Utility Restores Critical Visibility into Customer and Operational Communications
A large regulated public utility responsible for power generation and distribution relied on mission-critical communications to serve customers and coordinate operations across… Read Article
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The Real Cost of Poor Call Quality
Most people think of phone calls as background noise – the least remarkable part of modern business. But that’s only true if… Read Article
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Beyond Visibility: Achieving Accountability in Cloud Communications
Modern enterprises are embracing cloud-first strategies for voice, video, and contact center platforms. However, with that shift comes a dangerous side effect:… Read Article
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Managed Service Provider Transforms UC Monitoring Across 10,000+ Clients
A global leader in IT services, the company delivers cloud, collaboration, and digital modernization solutions to medium and large enterprises. With a… Read Article
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Top Tier Bank Modernizes Communication at Scale to Provide All New Cloud-Powered User Experiences
This top tier global bank employs approximately 150,000 people across the world and supports over 100,000 users with voice, video, collaboration, trader… Read Article