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Nectar Introduces AI Assistant That Turns Observability Data into Operational Intelligence
Built on the industry’s most API complete observability platform, the assistant delivers conversational analytics, anomaly detection, and remediation guidance without additional tools or integrations The original press release can be found here. Jericho, N.Y. — March 9, 2026 — Nectar Services Corp., a leader in unified communications and contact center observability, today announced its native…
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Nectar Announces MCP Integration, Advancing Enterprise Communications Observability
Early Alpha Release Introduces Open-Standard AI Interoperability for UC and Contact Center Environments The original press release can be found here. Jericho, N.Y. — March 4, 2026 — Nectar Services Corp., a leader in unified communications and contact center observability, today announced support for the Model Context Protocol (MCP is Anthropic’s open standard for connecting…
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Boosting Webex Calling Visibility and Multi‑Platform Experience
Nectar’s Release 21 marks a major step forward for organizations running Cisco Webex Calling. As Webex environments grow more distributed and more business-critical, visibility gaps and operational complexity can quietly erode performance and user experience. This release delivers powerful new capabilities purpose-built to enrich Webex Calling data, eliminate blind spots, and connect every leg of…
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Customer Story – Public Utility Restores Critical Visibility into Customer and Operational Communications
A large regulated public utility responsible for power generation and distribution relied on mission-critical communications to serve customers and coordinate operations across multiple facilities. However, they lacked visibility in two essential areas: external customer call traffic during outages and peak-demand events, and internal communications between dams, substations, and control centers when responding to equipment or…
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The Real Cost of Poor Call Quality
Most people think of phone calls as background noise – the least remarkable part of modern business. But that’s only true if you’re not paying attention. In practice, voice and video communications are the front line. They are the moment when problems get solved, trust gets built, deals get made, and lives get saved. When…
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Beyond Visibility: Achieving Accountability in Cloud Communications
Modern enterprises are embracing cloud-first strategies for voice, video, and contact center platforms. However, with that shift comes a dangerous side effect: a steep decline in visibility and control. It also highlights the risks of cloud communication environments, the inadequacies of traditional monitoring tools, and the need to regain accountability through purpose-built observability solutions. Introduction…
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Customer Story – Managed Service Provider Transforms UC Monitoring Across 10,000+ Clients
A global leader in IT services, the company delivers cloud, collaboration, and digital modernization solutions to medium and large enterprises. With a customer base of over 10,000 organizations—including 40% of the Fortune 500 and 55% of the Fortune 100—it supports industries ranging from education and healthcare to finance, manufacturing, and energy. Its end-to-end offerings include…
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Customer Story – Top Tier Bank Modernizes Communication at Scale to Provide All New Cloud-Powered User Experiences
This top tier global bank employs approximately 150,000 people across the world and supports over 100,000 users with voice, video, collaboration, trader voice, and compliance recording systems. Before working with Nectar, the bank relied on nine separate tools to manage communications infrastructure, resulting in fragmented insights and inefficiencies.
