Author: Tiffany Towb
-
Customer Contact Week 2025 Recap: Insights from the Expo Floor
We wrapped up our first experience at Customer Contact Week Las Vegas, and it couldn’t have been a better introduction. Shane Hosey,… Read Article
-
Travel Marketplace Gains Visibility and Control Over 25,000 Remote Agents
This leading travel marketplace connects millions of guests with places to stay in nearly every country worldwide. The company operates a complex… Read Article
-
How to Ensure Call Accessibility: Global Toll-Free Testing
When customers dial your toll-free number, they expect no dropped calls, no frustrating error messages, no dead ends. But what if those… Read Article
-
Solving Call Quality Challenges for a Leading Online Retailer
This global e-commerce retailer operates a high-volume, customer-focused business with a mix of in-house and outsourced contact center operations. With a hybrid… Read Article
-
Managed Service Provider Transforms UC Monitoring Across 10,000+ Clients
A global leader in IT services, the company delivers cloud, collaboration, and digital modernization solutions to medium and large enterprises. With a… Read Article
-
Weathering the Storm: Ensuring Business Continuity for Contact Centers During Natural Disasters
Hurricane season brings more than just storm clouds. It also brings uncertainty, fear, and immense challenges for many businesses, especially those with… Read Article
-
Enhancing Chatbot Performance with AI-Based Automation Testing and Monitoring
by: Hes Yavari, VP Contact Center & CX Practice Chatbots have become an integral part of customer service in contact centers. With advancements… Read Article
-
Nectar Named Best Service Management Platform by UC Today!
For the second year in a row, Nectar has received top honors in the UC Today UC Awards for 2024. Jericho, New… Read Article
-
Video Conferencing Trends for Enterprises in 2024
By: Mark Reith and Jamie Ryan Since 2020, video communication has seen a monumental shift from an on-premises luxury to an essential cloud-based service. Since… Read Article
-
Assuring a Successful Contact Center Cloud Migration: 5 Steps
By: Hes Yavari, VP Contact Center & CX Practice Cloud migration is a strategic move that many companies undertake to enhance their technological… Read Article