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Customer Story – Managed Service Provider
A global leader in IT services, the company delivers cloud, collaboration, and digital modernization solutions to medium and large enterprises. With a customer base of over 10,000 organizations—including 40% of the Fortune 500 and 55% of the Fortune 100—it supports industries ranging from education and healthcare to finance, manufacturing, and energy. Its end-to-end offerings include…
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Weathering the Storm: Ensuring Business Continuity for Contact Centers During Natural Disasters
Hurricane season brings more than just storm clouds. It also brings uncertainty, fear, and immense challenges for many businesses, especially those with customer-facing operations like contact centers. The human impact of these events is undeniable: employees may be directly affected by the storm, customers reach out in moments of distress, and businesses are stretched thin…
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Enhancing Chatbot Performance with AI-Based Automation Testing and Monitoring
by: Hes Yavari, VP Contact Center & CX Practice Chatbots have become an integral part of customer service in contact centers. With advancements in artificial intelligence (AI) and natural language processing (NLP), they offer quick responses, handle multiple queries simultaneously, and operate 24/7. In fact, according to 2024 statistics from Tidio, many customers prefer interacting with chatbots over…
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Nectar Named Best Service Management Platform by UC Today!
For the second year in a row, Nectar has received top honors in the UC Today UC Awards for 2024. Jericho, New York – July 25th, 2024 – Nectar Services Corp. (“Nectar”) grabs top honors in the 2024 UC Awards celebration, winning for Best Service Management Platform for the second year in a row. UC Today, the leading international…
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Video Conferencing Trends for Enterprises in 2024
By: Mark Reith and Jamie Ryan Since 2020, video communication has seen a monumental shift from an on-premises luxury to an essential cloud-based service. Since then, companies have embraced the future of hybrid work. However, as more employees are asked to return to the office, the demand for reliable video conferencing systems has surged, highlighting the need for…
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Assuring a Successful Cloud Migration: 5 Steps
By: Hes Yavari, VP Contact Center & CX Practice Cloud migration is a strategic move that many companies undertake to enhance their technological agility and improve customer communications. However, the transition from traditional Contact Center platforms to a cloud-based environment can be fraught with challenges. To prevent issues, use these 5 steps to ensure a successful…
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Nectar Solutions Now Available on Genesys AppFoundry
Nectar DXP and CX Assurance seamlessly integrate with Genesys Cloud enhancing customer & agent engagement and streamlining operations. Jericho, New York – May 9, 2024 – Nectar Services Corp. (“Nectar”) today announced its Digital Experience Platform and CX Assurance tools are now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications…
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Customer Story – Financial Services
A global payments technology company operating in over 210 countries and territories, this organization connects individuals, businesses, and governments through secure, innovative financial services. Focused on creating a trusted digital economy, the company prioritizes technology investments to deliver best-in-class employee and customer experiences.
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How Nectar and Swampfox solved callback issues for large telecom company
Why Callbacks? Callbacks are a crucial component of effective customer service, and their significance cannot be overstated. When considering the question, “Why Callbacks?” one must think of a “callback” as part of the promise of customer service that a company makes to their callers to ensure a great customer experience. Customers call a company’s contact…
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Customer Story – JetBlue
JetBlue Airways is one of North America’s leading low-cost airlines, known for customer-first innovation—from offering free in-flight entertainment to creating a more spacious flying experience. With operations across 100+ domestic and international destinations, JetBlue manages thousands of daily flights out of six focus cities, including New York, Boston, and Los Angeles. The airline pioneered the…
