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Advancing Security and Operational Intelligence
We’re excited to announce Release 22, the latest evolution of our AI-driven observability platform. This new update delivers powerful new innovations across data protection, role-based intelligence, Genesys Cloud visibility, reporting, and operational… Read Article
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Beyond Visibility: Achieving Accountability in Cloud Communications
Modern enterprises are embracing cloud-first strategies for voice, video, and contact center platforms. However, with that shift comes a dangerous side effect:… Read Article
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Enterprise Connect 2025 Recap: Insights from the Expo Floor
Enterprise Connect 2025 brought together the leading voices in enterprise communications and customer experience for another year of important conversations, insights and… Read Article
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Managed Service Provider Transforms UC Monitoring Across 10,000+ Clients
A global leader in IT services, the company delivers cloud, collaboration, and digital modernization solutions to medium and large enterprises. With a… Read Article
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The Importance of Being “Business Ready”: Delivering Exceptional Communication Experiences
From our standpoint, Every Conversation Matters… no matter where or when that conversation originates and ends. Customers expect seamless communication and efficient… Read Article
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Weathering the Storm: Ensuring Business Continuity for Contact Centers During Natural Disasters
Hurricane season brings more than just storm clouds. It also brings uncertainty, fear, and immense challenges for many businesses, especially those with… Read Article
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Enhancing Chatbot Performance with AI-Based Automation Testing and Monitoring
by: Hes Yavari, VP Contact Center & CX Practice Chatbots have become an integral part of customer service in contact centers. With advancements… Read Article
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Nectar Named Best Service Management Platform by UC Today!
For the second year in a row, Nectar has received top honors in the UC Today UC Awards for 2024. Jericho, New… Read Article
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Video Conferencing Trends for Enterprises in 2024
By: Mark Reith and Jamie Ryan Since 2020, video communication has seen a monumental shift from an on-premises luxury to an essential cloud-based service. Since… Read Article
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Assuring a Successful Cloud Migration: 5 Steps
By: Hes Yavari, VP Contact Center & CX Practice Cloud migration is a strategic move that many companies undertake to enhance their technological… Read Article