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Advancing Security and Operational Intelligence
We’re excited to announce Release 22, the latest evolution of our AI-driven observability platform. This new update delivers powerful new innovations across data protection, role-based intelligence, Genesys Cloud visibility, reporting, and operational… Read Article
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A Global Healthcare Enterprise Gains Control by Unifying Their Complex Communications
When large healthcare organizations merged, their unified communications and contact center infrastructure became a tangled web of platforms, protocols, and vendors. With… Read Article
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Enterprise Connect 2026 Recap: AI Is Everywhere
In its official recap, Enterprise Connect emphasized that the real challenge isn’t AI itself, but the people and processes required to make… Read Article
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Nectar Introduces AI Assistant That Turns Observability Data into Operational Intelligence
Built on the industry’s most API complete observability platform, the assistant delivers conversational analytics, anomaly detection, and remediation guidance without additional tools… Read Article
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Nectar Announces MCP Integration, Advancing Enterprise Communications Observability
Early Alpha Release Introduces Open-Standard AI Interoperability for UC and Contact Center Environments The original press release can be found here. Jericho,… Read Article
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Boosting Webex Calling Visibility and Multi‑Platform Experience
Nectar’s Release 21 marks a major step forward for organizations running Cisco Webex Calling. As Webex environments grow more distributed and more… Read Article
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Advancing Collaboration Performance Together: Insights from Our Recent Financial Industry Peer Roundtable
Earlier this week, we hosted another Financial Industry Peer Roundtable, a continued conversation with IT and CX leaders navigating the realities of… Read Article
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7 Signs You Need Better Observability
Most organizations don’t wake up one morning and decide they need better observability. They arrive there after weeks of frustrated users, finger-pointing… Read Article
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Bringing the Financial Industry Together: Key Takeaways from Our First Peer Roundtable
This week, we kicked off our 2026 Financial Services Peer Roundtable, hosted by Jamie Ryan, SVP. We brought together collaboration, workplace experience,… Read Article
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Public Utility Restores Critical Visibility into Customer and Operational Communications
A large regulated public utility responsible for power generation and distribution relied on mission-critical communications to serve customers and coordinate operations across… Read Article